Sage rods repair turnaround time

Stonedfish

Stonedfish

Known Pluviophile
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Just looking to hear from folks who have sent rods in recently for repair, like in the last year or so.
How long was the turnaround time to get your rod back?
Thanks for any input you can provide.
SF
 
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Scottybs said:
696 is money for the ‘Horn… extra reach for long bombs and big mends and backbone to fight. Happy that Sage gave you options (I sent a One in last week… see what they come back with) that being said, it’s a bummer that Far Bank has become more like TFO in their replacement but have a much bigger price tag. I know of an outfit in MT with beautiful green sticks at the same price point that loves making new sections and additional sections for a reasonable fee. A certain CO outfit will do the same as well.
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Should have the 696 sometime this coming week . We are headed up to the Madison the following week , will give a shot up there to see how I like it . I am looking forward to using it on our April trip to the Bighorn . Last year the first day I fished a 5 weight on the Bighorn , a couple fish were a bit tough to handle , played them longer then I wanted . Switched to my old Sage XP 6 weight the next day , did a much better job . I agree tossing those nymph rigs that 696 should be nice ,and the little extra length to mend . I don't do a lot of nymphing , but that particular trip to the Bighorn , just about all nymphs .
 
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Blackdogfishing said:
I have found Sage/Farbank to be a great company to work with. So much so that I never have hesitated to buy their products because I do not have to worry about them doing the right thing if I have a problem. As for rod repairs, some other companies rods - once they stop selling the rod if it breaks they frustratingly will not fix the rod but “upgrade” you to a newer rod which does not have the same action. My experience with sage has been that they go above and beyond to try to be able to fix older rods, some even decades old.
Mike.
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I was a little surprised they couldn't repair the VXP , but would much rather have this Sonic 696 thats coming instead . I would bet they would still fix the XP , mine was pretty old the last time it got fixed .
 
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Blackdogfishing said:
I have found Sage/Farbank to be a great company to work with. So much so that I never have hesitated to buy their products because I do not have to worry about them doing the right thing if I have a problem. As for rod repairs, some other companies rods - once they stop selling the rod if it breaks they frustratingly will not fix the rod but “upgrade” you to a newer rod which does not have the same action. My experience with sage has been that they go above and beyond to try to be able to fix older rods, some even decades old.
Mike.
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While I have been rather happy with my Sage rods I am rather disappointed that their “lifetime warranty “ did not refer to either my lifetime or that of the rod but rather to the lifetime of the company ownership. Oh well, maybe Loomis will do better.
 
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RCF said:
Maybe it is just time to accept the fact Sage is no longer a viable and supportive company associated with supporting the customer. Add it to the list of other companies doing the same.

Complaining just adds to frustration. Not buying their products will/may get their attention.
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The thing that corporate America would love the most is for us to "accept" all their BS. I just can't do it sir! More speaking up needs to happen! However, "speaking up" to alot of fucken idiots now these days think resistance means burning a business down.

I have sent my respectful, and professional criticism's to Farbank via email. Now, its time to move on and hope that another pissed off customer will follow suite and "speak up". Now, after all is said and done, its time to move to patience.
 
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Today 9/11 is the first update since sending the rod in. I sent an email requesting an update close to 48 hours and then the status changed today. I have not heard from Far bank yet directly. 1757615664102.png
 
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Blackdogfishing said:
I have found Sage/Farbank to be a great company to work with. So much so that I never have hesitated to buy their products because I do not have to worry about them doing the right thing if I have a problem. As for rod repairs, some other companies rods - once they stop selling the rod if it breaks they frustratingly will not fix the rod but “upgrade” you to a newer rod which does not have the same action. My experience with sage has been that they go above and beyond to try to be able to fix older rods, some even decades old.
Mike.
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Same here , have used their warranty to repair a couple rods now , probably in the past 20 years . One the XP as said had it repaired three times , I was a bit rough on it .Since the last repair I have taken a bit better care of it ,being one of my favorite rods.
 
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DanielOcean said:
Today 9/11 is the first update since sending the rod in. I sent an email requesting an update close to 48 hours and then the status changed today. I have not heard from Far bank yet directly. View attachment 166424
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Sent an email to them on 8/13/2025 , got a reply the same day stating it was approved for repair , with a repair #. Sent the rod to them the same day 8/13/2025 . Received email from them on 8/20/2025 stating they received the rod . Email from them on 9/03/2025 , VXP evaluated , no replacement parts , offered a new Sonic ,my choice . Decided on a Sonic 697-4 on 9/04/2025 . Sonic shipped on 9/09/2025 . Received the Sonic on 9/11/2025 . 30 days start to finish . Not bad !!!!! If the VXP was able to be repaired , naturally that would have been longer .

I have always said , instant pudding takes time . :) Not sure how customer service could have been any better from Sage ( Farbank ).

Has two conversations with them on the phone , and have never talked to any customer service people that were more cordial ,and helpful then those from Sage . I can only imagine how many Sage rods have been sold all over the world . And the fact of how many they receive for repair on a daily basis . If I had any complaint , and not much at that ,was waiting on the phone . But again , I can only guess how many calls they get a day .
 
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I tried to call again today, and received automated phone message again, and was only offered a return phone call. That's bullshit!

My experience has been completely automated. The emails I got were the same you got. Those are automated.

Here is how it works....You print the stupid QR code and tape it on the box. When they receive it a person with a scanner scans that QR code (complex coding that integrates with multiple tenants), that scan triggers multiple actions from sending a message from one department to another all the way to triggering scripted email to be sent to you making you think that a human is contacting you.

Only reason why I know this is because I have to support these SAAS programs constantly in my profession. The fact that the customer has to print the code themselves tells me they are using a really low cost shitty SAAS software.

I have not spoken, or had any correspondence with a real person yet, and closing the doors to the local public is even more of a kick in the nuts.
 
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Sage Repair Warehouse.gif

Dear Daniel,
Your fly rod has been received here at the Sage factory. Rest assured that your repair is a top priority for the Sage family. We will immediately reach out to you once our current backlog of repairs are completed. Until then, tight lines amigo!
Sage AI Bot
 
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DanielOcean said:
I tried to call again today, and received automated phone message again, and was only offered a return phone call. That's bullshit!

My experience has been completely automated. The emails I got were the same you got. Those are automated.

Here is how it works....You print the stupid QR code and tape it on the box. When they receive it a person with a scanner scans that QR code (complex coding that integrates with multiple tenants), that scan triggers multiple actions from sending a message from one department to another all the way to triggering scripted email to be sent to you making you think that a human is contacting you.

Only reason why I know this is because I have to support these SAAS programs constantly in my profession. The fact that the customer has to print the code themselves tells me they are using a really low cost shitty SAAS software.

I have not spoken, or had any correspondence with a real person yet, and closing the doors to the local public is even more of a kick in the nuts.
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Thats odd ,not defending anything ,just had totally different experience . I too got the automated messaged ,just stayed on the line , and listened to their batman music ,took a few minutes , got a person to talk to . I may be a bit more patient then some . Being retired , I am way over being in a rush ,did that hurry hurry for nearly 5 decades .
 
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Well sorry long winded…Sage sent me a $95 bill (at peace with it) to repair my tip for my One… I had previously sent an email last week requesting a quote for an extra tip while in the shop… crickets. Called yesterday and held, finally gave up and used the automated “call you back”. Well they called today at an inopportune time this am, tried calling back promptly, went to voicemail. Left a message to to call me for a quote as I would be flying today. No such voicemail after a transcon. I think I have my answer, time to move completely on from Far Bank… really a damn shame.
 
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Tried to call again today, and could not get someone on the phone! I am not complaining. Simply a data point at this time.
 
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Received replacement rod today. I asked them through emails and voice mails that if they can just upgrade me to the 490 instead of the 486 rod. They obviously got the message and they did indeed grant me that request and a new sonic 490 is in hand.
 
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DanielOcean said:
I am going to try and get a tip replaced on my new Sonic I just got. The past comments are unsettling. I find it very hard to believe that us locals cant just drive over with a current model rod and get help on the spot. I will call tomorrow but I was already planning on making the trek up there to try and get it taken care of. We will see what happens.
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Doesn't seem to work like that. I have stopped by, and it's not really a public access type facility. I think I would recommend using the mail as they request, it's not like they even have someone there you can actually talk to.
 
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