Sage rods repair turnaround time

[Stonedfish]

Just looking to hear from folks who have sent rods in recently for repair, like in the last year or so.
How long was the turnaround time to get your rod back?
Thanks for any input you can provide.
SF

 

[up2nogood]

Received replacement rod today. I asked them through emails and voice mails that if they can just upgrade me to the 490 instead of the 486 rod. They obviously got the message and they did indeed grant me that request and a new sonic 490 is in hand.

Less than a month start to finish ? Doesn't sound like a bad turnaround to me . Reading thru all the comments about Sage , and I have probably dealt with them with rod repair ,and replacement now 4 times , and I don't believe it's ever been more than a month . I am not sure what people expect on repair or replacement , a month seems reasonable to me . Sage is probably the most popular ,and well known rod out there .

 

[DanielOcean]

Less than a month start to finish ? Doesn't sound like a bad turnaround to me . Reading thru all the comments about Sage , and I have probably dealt with them with rod repair ,and replacement now 4 times , and I don't believe it's ever been more than a month . I am not sure what people expect on repair or replacement , a month seems reasonable to me . Sage is probably the most popular ,and well known rod out there .

Under a month is great. But I never complained about turn around time. My complaints are on the shitty communication that I got. Most importantly my beef is with the disconnect between farbank and its locals here.
Sage did good by atleast listening to my voice mails and my other communications sent. But get a big fat F in getting back to me.
Not 1 customer service call back or voice-mail left in my box. I think that's unacceptable. I spoke only to machines.
So, I think I've given credit where it has been earned. I also think it's incredibly important for customers to respectfully voice their concerns when appropriate as well, and a good company should be listening for that feedback.
Anyways, I'm gonna go find some Cowlitz searuns with this new bad boy. I'm pumped and super happy Sage saved my ass.

 

[up2nogood]

Under a month is great. But I never complained about turn around time. My complaints are on the shitty communication that I got. Most importantly my beef is with the disconnect between farbank and its locals here.
Sage did good by atleast listening to my voice mails and my other communications sent. But get a big fat F in getting back to me.
Not 1 customer service call back or voice-mail left in my box. I think that's unacceptable. I spoke only to machines.
So, I think I've given credit where it has been earned. I also think it's incredibly important for customers to respectfully voice their concerns when appropriate as well, and a good company should be listening for that feedback.
Anyways, I'm gonna go find some Cowlitz searuns with this new bad boy. I'm pumped and super happy Sage saved my ass.

My one complaint with them is the time it takes to talk with someone on the phone. I never tried leaving a voicemail , or sending an email . I just stayed on the line until I got someone . I just put the phone down on speaker ,and read fishing forums while I wait .

Bottom line being happy with the turnaround getting the rod back . Good luck on the Cowlitz .

 

[Doublebluff]

Add me to the “thumbs up” group regarding Sage/Redington rod service. It’s really not that hard to do what they ask. I also have a Sonic rod in their system, it’s been no problem so far.