I sent in some waders for warranty work with a note, and three flys that I really overdid in a small aluminum tin. Called today to check in and was told they’re not repairable but the repair technician loved them. The customer service agent is sending out a pair of the new style as a replacement.
Asked the agent his favorite method of fishing, of course he said drys so I had to ask him his second. Looks like I’ll tie up a couple streamers for him, maybe a skating dry fly pattern and one of the wood pen kits I made as a thank you.
Same good people in the Bozeman office even if ownership has changed. Remember to take the time to thank those that provide [quality] service. Our passion of fly tying and fly fishing is easily shared.