Sage rods repair turnaround time

Stonedfish · Feb 6, 2023

Just looking to hear from folks who have sent rods in recently for repair, like in the last year or so.
How long was the turnaround time to get your rod back?
Thanks for any input you can provide.
SF

Oliver1329 · Feb 6, 2023

I haven't done it personally but my buddies have and they were saying it took around 6 months or more.

ColinShots · Feb 16, 2023

Just to give anyone who cares an update, as I chimed in earlier in the thread about my broken Redington Dually. I opened a repair online on 2/5, and got that same email with a 3-4 month repair time. I sent off the rod to Far Bank the next day. Yesterday (2/15) I received an alert from FedEx that a delivery from Far Bank was scheduled for today. I checked the repair status online, and it looks like they are covering the break under warranty and it says "repairing." Well, I received a replacement rod this morning. I never received any notification from Far Bank that they approved the warranty, or that a new rod was sent out, so their communication could be better. I'm pretty stoked they were able to get through the process so quickly, but my feeling is that since this is a low end, inexpensive, and current rod, that is why the replacement was so quick (as it didn't cost them much money, time, or effort). I'm sure the process still sucks for older rods that need repair, and their shenanigans with changing their "lifetime" warranty policy on Sage rods. Anyway, just thought y'all should know if you end up in my boat.

mcswny · Oct 6, 2023

Stonedfish said:
Quick update. This time on Loomis warranty repair.
I broke a IMX-Pro on 9/28. I registered the rod and filled in an Expeditor form on 10/4. Got an email on 10/5 requesting payment, which I sent. ETA on new rod delivery is 10/9.
Super quick turnaround service. Would have been even quicker if I had acted earlier.
The new rod is coming from California. Maybe they produce them in Woodland and ship them to a Shimano distribution center?

I’m just short of two months now on my current Sage repair.
SF

Those imx pro rods are such a sweet mid range rod

Evan B · Feb 6, 2023

Oliver1329 said:
I haven't done it personally but my buddies have and they were saying it took around 6 months or more.

This is what I've been hearing from shops, too. I think it does depend on model, though.

mcswny · Feb 6, 2023

Hope you have a spare

Merle · Feb 6, 2023

I sent a Redington rod back Last year that I had shattered while launching a driftboat. I think it took about 6 months to get a replacement back after paying the repair fee. But they did eventually send an entire brand new rod, which was nice.

They were fairly curt with me when I tried to get updates on the progress, or even just confirm that they had received my return. I got the impression they were very, very busy.

Long_Rod_Silvers · Feb 6, 2023

I sent an inquiry to sage recently requesting lead times for repair. If I hear back from them I'll let you know.

Evan B · Feb 6, 2023

Merle said:
They were fairly curt with me when I tried to get updates on the progress, or even just confirm that they had received my return. I got the impression they were very, very busy.

Also, I can tell you from experience, running and or/working in warranty customer service is about as bad as customer service jobs get. It's soul-crushing and the person you're dealing with is likely running on empty. So be kind if you find yourself dealing with any of these folks.

Stonedfish · Feb 6, 2023

mcswny said:
Hope you have a spare

I’ve got five or six other 6 wts, so I’m good there.

Just trying to determine the time involved or if I just want to just have a new tip top put on it and fish it as a 9 footer rather than a 9’6”.
I’m probably leaning towards the latter.

Also, does anyone know if they are now allowing drop offs like they used to?
@jasmillo might know.
If I recall correctly, they weren’t allowing that due to COVID.
SF

IHFISH · Feb 6, 2023

It was about 4 months for me (late Feb. 2022 breakage to mid-June 2022 delivery).

Brute · Feb 6, 2023

Broke a tip on a 6wt Instigator...it was around four months as well...

Doublebluff · Feb 6, 2023

I sent a broken rod to Sage in late October and have yet to get it back.

ABITNF · Feb 6, 2023

We recently had two rods sent in: one an XP for tip section without being wrapped as it was a custom build; the other was a second section for a IIIe. They were sent a week apart. It was 3 months for both but it was $195 for the IIIe and $100 for the unwrapped XP.

ColinShots · Feb 6, 2023

I was just about to ask this question today, as a section on my Redington Dually snapped yesterday. That's a bummer to hear how long Far Bank is taking. It this an industry-wide thing, or is it just Far Bank? That may inform my next purchase...

mcswny · Feb 6, 2023

ColinShots said:
I was just about to ask this question today, as a section on my Redington Dually snapped yesterday. That's a bummer to hear how long Far Bank is taking. It this an industry-wide thing, or is it just Far Bank? That may inform my next purchase...

what section?