Sage rods repair turnaround time

[Stonedfish]

Just looking to hear from folks who have sent rods in recently for repair, like in the last year or so.
How long was the turnaround time to get your rod back?
Thanks for any input you can provide.
SF

 

[Oliver1329]

I haven't done it personally but my buddies have and they were saying it took around 6 months or more.

 

[Evan B]

I haven't done it personally but my buddies have and they were saying it took around 6 months or more.

This is what I've been hearing from shops, too. I think it does depend on model, though.

 

[mcswny]

Hope you have a spare

 

[Merle]

I sent a Redington rod back Last year that I had shattered while launching a driftboat. I think it took about 6 months to get a replacement back after paying the repair fee. But they did eventually send an entire brand new rod, which was nice.

They were fairly curt with me when I tried to get updates on the progress, or even just confirm that they had received my return. I got the impression they were very, very busy.

 

[Long_Rod_Silvers]

I sent an inquiry to sage recently requesting lead times for repair. If I hear back from them I'll let you know.

 

[Evan B]

They were fairly curt with me when I tried to get updates on the progress, or even just confirm that they had received my return. I got the impression they were very, very busy.

Also, I can tell you from experience, running and or/working in warranty customer service is about as bad as customer service jobs get. It's soul-crushing and the person you're dealing with is likely running on empty. So be kind if you find yourself dealing with any of these folks.

 

[Stonedfish]

Hope you have a spare

I’ve got five or six other 6 wts, so I’m good there.
Just trying to determine the time involved or if I just want to just have a new tip top put on it and fish it as a 9 footer rather than a 9’6”.
I’m probably leaning towards the latter.

Also, does anyone know if they are now allowing drop offs like they used to?
@jasmillo might know.
If I recall correctly, they weren’t allowing that due to COVID.
SF

 

[IHFISH]

It was about 4 months for me (late Feb. 2022 breakage to mid-June 2022 delivery).

 

[Brute]

Broke a tip on a 6wt Instigator...it was around four months as well...

 

[Doublebluff]

I sent a broken rod to Sage in late October and have yet to get it back.

 

[ABITNF]

We recently had two rods sent in: one an XP for tip section without being wrapped as it was a custom build; the other was a second section for a IIIe. They were sent a week apart. It was 3 months for both but it was $195 for the IIIe and $100 for the unwrapped XP.

 

[ColinShots]

I was just about to ask this question today, as a section on my Redington Dually snapped yesterday. That's a bummer to hear how long Far Bank is taking. It this an industry-wide thing, or is it just Far Bank? That may inform my next purchase...

 

[mcswny]

I was just about to ask this question today, as a section on my Redington Dually snapped yesterday. That's a bummer to hear how long Far Bank is taking. It this an industry-wide thing, or is it just Far Bank? That may inform my next purchase...

what section?

 

[ColinShots]

what section?

The section above the butt section.

 

[mcswny]

The section above the butt section.

ah ok. I was going to say, a great thing about Echo is you can just buy tips straight from the site with like 1 day shipping from Vancouver.

 

[Coach Potter]

I just broke the tip off my old VPS last Saturday. That rod is so old, I don't know if they'll fix it.

 

[Arch Stanton]

I sent a broken rod to Sage in late October and have yet to get it back.

I sent one in October and it took about 2 months to get an acceptance email from Far Bank. No word since. I’m just happy that they are fixing it

 

[Stonedfish]

I just broke the tip off my old VPS last Saturday. That rod is so old, I don't know if they'll fix it.

They will….for $195.00.
SF

Repairs Pricing (US and International) | Far Bank

Repairs Pricing Sage Repair Pricing How Repairs are Calculated: Repair fees are based on the age of the rod. You can find your rod in the schedule below to determine which classification and repair fee applies. In cases where breakage is not under warranty (See Warranty & Repair Policy) or the...

farbank.com

 

[Rob Allen]

Also, I can tell you from experience, running and or/working in warranty customer service is about as bad as customer service jobs get. It's soul-crushing and the person you're dealing with is likely running on empty. So be kind if you find yourself dealing with any of these folks.

Only way I'd run a warranty department would be I had full reign of the operation plus the equipment and dedicated staff to just do repairs. 100 repairs a day to me seems doable. I'd love such a job and to lead such a team. Totally customer focused and eager to serve.