I just bought a smaller drill press from Equipment Sales and Surplus up in Auburn Wa. they sell equipment that is damaged in shipment. powermatic, jet tools, and maybe a couple other makers. I bought a drill press sigth unseen, and drove up from pdx to pickup. it was still in box - box damaged, but they open, and check things out. brought it home, and during assembly i found that the base casting had a crack in the corner. i figured they would do something for me, so continued to assemble, and then this morning gave them a call. They remembered that i had driven up from out of town, and immediately said they would send me a replacement base. i explained that i had a pic - but they said they didnt need a pic, and figured i would not go to the trouble to stretch the truth. Explained that the new part would be in the mail. later that day, the owner called to apologize for not finding the defect.
Anyway. very good experience, and i would highly recommend.
Anyway. very good experience, and i would highly recommend.