Recent Orvis rod repair service

[Tom Butler]

I saw @Cabezon 's post about Sage's service, so I thought I'd add a comment about my recent Orvis experience, which has satisfied me so far.
I too broke a rod through user error while fishing, on July 6. Logged in to Orvis but didn't see my 2020 Recon 4pc 9' 4wt on my list so I registered it, went to the rod repair page, selected it, told them the top two sections were broke, paid the $65, printed the return label, and drove down the street leave it at Staples.
Shipping to/from Orvis always takes 7-8 days to WW. I got a notice July 18 they had received the rod for repair. August 16 I got an email the rod is on it's way back, expected about the 22nd.
I'll have some confidence knowing it's been inspected and repaired correctly. Iooking forward to seeing the results. If it's like the Sage I had repaired in '91 I'll never notice. Being down a rod for 6-7 weeks isn't bad, nor is $65, for something that was my fault.

 

[Tom Butler]

Glad I sent it in instead of trying to extract the broken off feurrel end, seems they replaced every section except the butt. Everything is pretty much packed to move but maybe......

 

[troutstalker]

I’ve been very happy with Orvis. I’ve been lucky and have only had to send in one of my rods. It was out of production and they sent me a brand new rod within about 6 weeks.

 

[Wayne Kohan]

I have had my waders patched by them a couple times in the past, again very good service.

 

[Tom Butler]

The sections do have a slightly different appearance in the sun, the new being a touch darker and less sparkly with a more matte appearance and texture. Feels and fishes like it did before I broke it, just great. Really like this setup.