NFC/Edge Rod Warranty Report

S

SculpinSwinger

Grey Ghost
Forum Supporter
My beloved Iconoglass 868 has developed a crack in the female ferrule of the section below the tip section.
image0.jpeg
I emailed the info email address on the North Fork Composites website in the morning and enquired about buying a replacement section. Before lunch I had a response and a link to the warranty department.

I filled out a form, sent the above picture. I had a response from the manger before days end. A new section has been ordered. I have a name with an email address and a phone number.

I expect to wait, the initial order took a while. So far I am happy. I will keep this updated.
 
I only have one Edge rod but it isn't a fly rod. It is an incredibly nice rod though, and the blank is noticeably nicer than my less expensive rods I have that do the same job. Quality stuff.
 
Good luck. My warranty experience with Edge was a nightmare. Their rod broke on the very first cast and they blew me off for months until I eventually had to get my CC company involved to get a refund. I did build a rod from a blank and while it's a nice rod that's caught a bunch of fish, I'll never get another.

So I'm 50/50 for quality stuff, and 0/100 for quality service.
 
This really wasn’t a defect. I bought it in 22’. The section would work loose on days with tons of casting. I failed to check a few times. Twice I cast the front two sections off the rod. I think the crack started the first time, but I could not tell for sure if it was or wasn’t cracked. I landed quite a few fish over #20 pounds after the possible cracking.

A couple years separated my tip tossing incidents. After the second one it was cracked as above. It landed a #25, #26, #28 and numerous 8-16 # fish without noticeably growing. I should probably be fishing a 10. This is why I tried to buy a replacement section. Yes I still expect to pay, and possibly as much as I payed for the blank ($79).
 
I've found that they'll take care of you.....just not in a particularly timely fashion.
 
clarkman said:
I've found that they'll take care of you.....just not in a particularly timely fashion.
Click to expand...
I love their products. As for service. I lost a label and called the help line a got a machine. It’s like calling a black hole. So I emailed and to my surprise they sent it right out.
My latest experience is bad. Ordered three blanks. Four and a half months later they ship two of them. WTF..I’ll be lucky to see the back-ordered one this century. F- ing ridiculous.
Now when they announce their big sale, they state it’s only for patient customers that want to build up their inventory. Really…It’s today. A guy comes in my shop. Oh, my customer wants a NFC rod. OK, I’ll order it today. Call back around Thanksgiving and maybe we can get er done..
 
You must log in or register to reply here.
Back
Top