I have owned several Nautilus NV-G, CCFX2, and Monster reels over the past 8 years, and I really enjoy fishing them in all sorts of environments. They have never failed, no matter how extreme the saltwater environment or big the fish species. However, on my 2022 trip to west Africa one of my Siver King reels was damaged during ferocious beach fights with a huge tarpon and Cubera snapper. The anodized coating on the reel hub had grooves worn into it. The cause was a out of place rubber O-ring inside the spool tightening knob, which allowed grit into the spool Teflon hub cylinder. The sealed drag was fine and never failed, but I needed to get this repaired to protect the outer hub from more exterior damage.
I called Nautilus and explained the issue, and they agreed to repair it. $45 was the cost, and I filled out their repair form. The reel was returned to me 29 days after I dropped it off at the post office. The reel and spool look new again! Great service and much faster than I expected. +1 for Nautilus reels.
I called Nautilus and explained the issue, and they agreed to repair it. $45 was the cost, and I filled out their repair form. The reel was returned to me 29 days after I dropped it off at the post office. The reel and spool look new again! Great service and much faster than I expected. +1 for Nautilus reels.