My Patagonia-Danner Foot Tractor felt sole boots lost a felt sole--just the felt part, none of the other outsole components. Other that that, they've held up really well and I like them. They are heavy. I don't care. I need sturdiness and will take the weight. The most wear on them other than the one sole that came off is on the leather toe caps; I river snorkel in them sometimes and that is tough on wading boot toes, at least how and where I do it.
I called EWA, where I bought them in I think 2020 (I remember I was wearing a mask) for full price (Patagonia later knocked a couple hundo off this model during the pandemic but they are back up to full price now). EWA suggested I call Danner downtown. I tried that. I don't know if Danner still exists in downtown Seattle, but I left a VM on some Danner phone system. They didn't return my call so I chatted with Patagonia online, rather than send them in on my dime and possibly wait 10 weeks for assessment and repair while Patagonia looks at them and then sends them to Danner. Chat Guy said taking them to the retail store would work, and I am lazy about shipping things, so I combined a trip to Patagonia with another errand I had downtown today.
At the retail store, they said they don't carry the boot in the store but they could ship me replacements and it would take 3 to 5 days to arrive. So, I guess I will be getting some brand new boots. That is good warranty service, but not great on the Reduce/Re-use/Recycle tip. I'd have been happy with some rebuilt boots; I just wish there were a better communication system set up for that. Even though I'll be travelling the next month, when I get back I'm gonna need those boots and don't want to wait another 6 weeks!
I called EWA, where I bought them in I think 2020 (I remember I was wearing a mask) for full price (Patagonia later knocked a couple hundo off this model during the pandemic but they are back up to full price now). EWA suggested I call Danner downtown. I tried that. I don't know if Danner still exists in downtown Seattle, but I left a VM on some Danner phone system. They didn't return my call so I chatted with Patagonia online, rather than send them in on my dime and possibly wait 10 weeks for assessment and repair while Patagonia looks at them and then sends them to Danner. Chat Guy said taking them to the retail store would work, and I am lazy about shipping things, so I combined a trip to Patagonia with another errand I had downtown today.
At the retail store, they said they don't carry the boot in the store but they could ship me replacements and it would take 3 to 5 days to arrive. So, I guess I will be getting some brand new boots. That is good warranty service, but not great on the Reduce/Re-use/Recycle tip. I'd have been happy with some rebuilt boots; I just wish there were a better communication system set up for that. Even though I'll be travelling the next month, when I get back I'm gonna need those boots and don't want to wait another 6 weeks!
Patagonia has consistently been more than fair to me re. standing by their stuff over the years, the couple/few times I’ve had to call on them that way. I factored that in to shelling out $495 with tax to EWA when I bought them. Also how they were marketing them as “the last wading boot you’ll buy”—well, okay, let’s see.
. Thinking getting a better tech rod on top of it.