That sucks. I've heard FF has good support typically.This damn thing has been in my garage for no more than six hours and I already regret not going with a Hobie. Missing one little bolt for mounting the rear seat and their website won't let me place an order because it's outside of the range they ship whole-ass kayaks to... One damn weird shaped bolt that would fit in a standard letter envelope. Because why not have a blanket shipping rule when you could spend 15 more minutes to carve out an exception for small parts on the back-end of the ordering system??
On top of that, even it I had that part, the seats require a bushing, bolt, and bore washer to install but the welding is so sloppy with excess preventing the bushing from going in that I'm going to have to hit Harbor Freight for a metal file to get the bushing in. $2800 dropped on this thing and they can't do the most basic QA on the only welded part...
Maybe they'll get back to my inquiry later in the business week, but with my experience so far, I'm fully prepared to send the replacement parts to family back east and have them forward it along.
Just buy a Hobie, people.
Old Town typically has the best reputation and why I went with them. Mine came in with the seat frame bent. Usuable, but annoyed me that it was new and rhe seat was clearly not to spec. They quickly sent me a whole new seat and I was able to keep the original for a backup if ever needed.